Cancellation policy

Haus of Alchemy: Cancellation, Return, and Exchange Policy

At Haus of Alchemy, we are committed to ensuring your satisfaction and creating a seamless shopping experience. Below are our policies regarding cancellations, returns, exchanges, and subscriptions to help answer any questions.

Cancellation Policy

  • Order Cancellations: Orders can be canceled within 24 hours of purchase. For assistance, contact our support team at support@thehausofalchemy.com or call +1 404.791.2098. A full refund will be issued for timely cancellations.

Return Policy

  • Damaged Items: If you receive a damaged product, please contact us within 5 days. We will request photos and details of the damage to initiate the return. Damaged items must follow a UPS investigation. Once verified, we will issue a full refund or send a replacement based on your preference.
  • Unopened Item Returns: Unopened items may be returned in cases of buyer’s remorse. Contact us to initiate the return, and once we receive the item, a refund will be processed.
  • Lit Candles: For safety reasons, we cannot accept returns on candles if the wick has been lit.
  • Skin Care Products: Due to the personal nature of our skincare products, we do not accept returns.

Exchange Policy

We accept exchanges for products of equal or lesser value within 5 days of receipt. Items must be unused and in their original packaging, and the customer is responsible for return shipping costs. Any difference in value will be refunded.

Subscription Policy

  • Subscription Cancellations: You may cancel your subscription at any time, with changes effective at the start of the next billing cycle. For assistance, contact us at support@thehausofalchemy.com or call +1 404.791.2098.
  • Subscription Exchanges: If you wish to change your subscription type, reach out to our support team to modify your plan.

Lost Package Policy

For packages lost in transit, we will initiate an investigation with UPS. Once confirmed, we will replace the lost item at no extra cost.

Contact Us

For any questions or to initiate a return, exchange, or cancellation, please contact us at support@thehausofalchemy.com or +1 404.791.2098.

Thank you for choosing Haus of Alchemy; we’re dedicated to supporting your journey with our products and service.