Privacy policy

Privacy Policy

This Privacy Policy outlines how thehausofalchemy.shop ("the Site" or "we") collects, uses, and shares your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect specific information about your device, interactions with the Site, and purchase processing needs. Additionally, we may collect information when you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that uniquely identifies an individual. Here is a breakdown of the types of Personal Information we collect and our reasons for collecting it:

Device Information

  • Personal Information Collected: Browser version, IP address, time zone, cookie details, sites or products viewed, search terms, and interaction with the Site.
  • Purpose of Collection: To load the Site accurately for you and to analyze Site usage to optimize performance.
  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with Shopify and Etsy.

Order Information

  • Personal Information Collected: Name, billing and shipping addresses, payment details (e.g., credit card number, PayPal), email address, and phone number.
  • Purpose of Collection: To provide products or services, process payments, arrange shipping, issue invoices or order confirmations, communicate with you, screen orders for fraud risk, and provide product or service information.
  • Source: Provided by you.
  • Disclosure for Business Purposes: Shared with Shopify, Etsy, Amazon, Facebook Shop, and Instagram Shop.

Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Source: Provided by you.
  • Disclosure for Business Purposes: Shared with Shopify, Etsy, Amazon, Haus of Alchemy, Facebook Shop, and Instagram Shop.

Minors

The Site is not intended for individuals under 13 years of age. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the information below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist in delivering our services and fulfilling our contracts with you. For example:

  • Shopify powers our online store. More details on how Shopify uses Personal Information can be found here.
  • Compliance with Laws: We may disclose your Personal Information to comply with applicable laws, regulations, subpoenas, search warrants, or lawful requests, or to protect our rights.
  • Advertising Platforms: We use services such as Etsy Ads, Facebook Ads, Instagram Ads, and Amazon Ads.

Behavioral Advertising

We may use your Personal Information to present targeted advertisements or marketing that we believe may interest you. For example:

  • Google Analytics: Helps us understand how customers use the Site. You can learn more about how Google uses your Personal Information here, and opt-out here.
  • Advertising Partners: We share data about your Site usage, purchases, and interaction with ads on other websites, directly with partners or via cookies (as permitted by location-based consent).

Opt-out options for targeted advertising:

Using Personal Information

Your Personal Information is used to provide services, including product offerings, payment processing, order fulfillment, and updates on new products, services, or promotions.

Lawful Basis (GDPR)

For EEA residents, we process your Personal Information under the following lawful bases:

  1. Your consent;
  2. Performance of the contract between you and the Site;
  3. Compliance with legal obligations;
  4. Protection of vital interests;
  5. Public interest tasks;
  6. Legitimate interests that do not override your rights and freedoms.

Retention

We retain your Personal Information for our records unless and until you request its deletion. For more details on data erasure, refer to the ‘Your Rights’ section below.

Automatic Decision-Making

EEA residents have rights regarding processing based solely on automated decision-making, including profiling, which affects them legally or significantly. We use limited automated decision-making to prevent fraud, which does not legally or significantly impact customers.

Automated tools used include:

  • IP denylist for failed transactions (temporary).
  • Credit card denylist associated with flagged IP addresses (temporary).

Your Rights

GDPR (EEA Residents)

EEA residents have the right to access, correct, update, or erase Personal Information. To exercise these rights, contact us at the information below. Data is initially processed in Ireland and transferred outside of Europe for further processing, including to Canada and the United States. For GDPR compliance details, refer to Shopify’s GDPR Whitepaper.

CCPA (California Residents)

California residents may request access to, correction of, updating, or erasure of their Personal Information. To exercise these rights, contact us as noted below.

Cookies

Cookies improve your browsing experience by allowing the Site to remember your actions and preferences. We use the following cookies to enhance your experience:

  • Necessary Cookies for Site functionality
  • Analytics Cookies to understand Site usage

Cookies persist for varying lengths, typically between 30 minutes and two years. You can manage cookies in your browser settings, though blocking cookies may impact your experience. For more on cookies, see allaboutcookies.org.

Do Not Track

Currently, we do not alter data collection practices when a Do Not Track signal is detected from a browser.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, operational needs, or legal requirements.

Contact Us

For questions, complaints, or additional information, please contact us by email at [email address] or by mail:

Haus of Alchemy
3343 Peachtree Rd. NE, Suite 145–1019
Atlanta, GA 30326
United States

Updated: November 1, 2024